Professionals 5 Star Realty

Fantastic experience: Thanks for settlement on my house it went really good and quick

Negative experience: I delt with two agents from the professionals Alex sorted out a house sale, he stood over me and tried to unlawfully evict me during the rental crisis to ensure his sale but was cought out due to their knowledge of housing law, The second worker was a rental agent Shari, who is currently trying to black list me for a roof leak that was not repaired by them causing damage to 50% of the house and producing dangerous mould in the bathroom, the rent went up from 300 to now 560 but the render is falling off the walls due to the massive amount of waterlogging. Be sure they did not inform their Easter states investor of the water damage before purchase or the massive 2m deep septic tank in the back lawn area with a broken lid I discovered and fenced off

Fantastic experience: Grate to Therese Jackson for her excellent thorough service in providing a great tenancy for our investment property in Woodbridge.

Fantastic experience: 5 stars! I'd give 6 stars if I could. Very good real estate agency. Prompt, efficient, personal, Polite, pleasant, charming, Organised Friendly Great attitude Very thankful

Negative experience: Shocking rental property services. I will definitely not come back.

Fantastic experience: Just a quick review to say thank you to Shari. Hands down the best property manager I've ever had the pleasure of dealing with. Any issues she's straight on it and always resolves the issue in a timely and professional manner much appreciated keep up the great work

Fantastic experience: Always such a pleasure to deal with this amazing team of people. Shari is such a dream and gets onto everything so promptly. 12/10 would recommend!

Negative experience: Money grabbers and LIAR. BE CAREFUL

Fantastic experience: A huge shout out to the team at Professionals 5 Star Realty Midland. They have helped guide us through our first time being landlords… it has been a learning experience for sure!! Shari Bridle you are an absolute Angel Thank you so much for your amazing support and dedication with organising repairs and keeping everyone happy Thanks to the whole Team Kymm & Brenden

Negative experience: Never even consider using them to handle a rental application. They handle fraud and allow renters to cover the whole cost of requests for repairs made to the property. They allowed us to pay more than $kk in a year to get things out of the property without the tenant's consent. Even the owner decides how they want to renovate their property, and the tenant covers the cost. What a horrible company.

Fantastic experience: A really great friendly team of knowledgeable, hard working individuals who want the best for their clients. Would happily engage with them again for any future realestate needs.

Fantastic experience: A big thank you to Shari for being such a fantastic agent. Her kindness as a person and professionalism is so appreciated. we couldn’t recommend her enough!

Negative experience: Money grabbers and liars. They took all our bond and MORE (for maintenance and "cleaning") when the owners sold and when we inspected the house AFTER it was sold hardly anything was fixed or replaced.

Positive experience: A special thank you to Kelly McPherson at Professionals 5 Star Realty in Midland. I have had my rental with Proffessionals for a number of years and when Kelly came on as property manager I was amazed and delighted to say the least. Kelly has been one of the best I have dealt with so far. Kelly was prompt in taking and responding to my calls, she listened and understood my frustrations with suppliers charging for work not satisfactorily done. Kelly followed up on any issues that either myself or my tenant had and I was always kept informed so no surprises when my invoices came through.she even managed to get me some refunds Professionals are very lucky to have someone like Kelly on the team. Definitely making their way back to being a company you can put your trust in.

Fantastic experience: Absolutely outstanding service. I could not recommend the team here highly enough. Special thanks to Tim Kantor for your professionalism.

Fantastic experience: A massive shout out to Kira (Assistant PM) who completed a routine rent inspection on our rental property today. Kira is very transparent with her communication and shows genuine interest and understanding about any concerns we may have as tenants, which has left us really satisfied. Thank you!

Positive experience: Rented through Professionals for 18 months and was managed by Kelly McPherson and her assistant. Fast responding and clear communication, Kelly would go out of her way to assist with any of our claims and keep us updated; even when she was out of office. Not 5/5 stars only due to the difficulty of the landlord, and their disregard for the welfare of their tenants. Our landlord wouldn't respond to queries throughout the lease, took a long time to approve of maintenance (to a point where i would fix and pay for it out of pocket) and still managed to make our end of lease payment roughly $1000 for general maintenance. We moved into a unit with broken taps, shower heads, blown lights, leaky aircons and had cleaners come in AFTER we had already moved into the property. We are upset how much money we had to pay for a unit we moved into that was in poor condition to begin with. In addition, the landlord decided it was appropriate to take my UE Boom speaker home with them and not hand it back to the real estate agents or myself when we left it in the unit during our cleanout of the house. Kelly had to request they give it back, and only did it when I reported it as missing to the police. They decided to leave the rest of our cleaning equipment and only took the expensive electronic with them. Disregarding my personal grievances with the landlord, Kelly and the professionals team lived up to the name of their company. I appreciate all the work you have done for us and all the battles fought on our behalf.

Fantastic experience: Excellent

Negative experience: Rented with them, they weren't friendly and never got my bond back. Wouldn't recommend at all. Very unprofessional

Fantastic experience: Andrew Fonteneau is a professional and experienced person to work with.

Positive experience: Dealt with professionals 5 star realty for approx 10 years. They have had different staff coming and going like most real estate, firms seem to have, but at the moment, it is stable and easy to deal with

Fantastic experience: Currently working for this company and i have never felt more appreciated. Just love Mel and Maria. Their procedures in place are much more professional than my past real estate employments and can see why we have many happy owners and tenants.

Fantastic experience: Helen from 5 Star Realty was a pleasure to have as our sales rep. We were kept well informed all the way through our purchase and she answered all our questions which was a relief as first time investors. I would highly recommend Helen and this company.

Fantastic experience: We recently sold our property with the help of Ivan. He was a pleasure to deal with from start to finish. From our first initial contact with him until completion of sale, he kept us informed and up to date with everything that was happening. He was the only real estate agent that bothered to follow us up after the property was first appraised. Thank you Ivan for your great service. We will recommend you to anyone in the area.

Negative experience: Had an appraisal done by Rebecca Kantor who was very late, sends an appraisal which was very low the day before she was meant to come without actually seeing the property then asked if we still wanted her to come. On the day of the appraisal when she finally showed up said things like size and location don't make a difference to value. Valued it way to low. We had 3 more appraisals from other real estate agents in the area who all valued it $50-$60 000 higher. Don't be fooled or ripped off by someone after a quick sale who still get their commission after being sold.

Fantastic experience: Fantastic service.

Negative experience: Absolutely not 5 star or professional. Do not do business with this Real Estate, very bad service !!!

Fantastic experience: If you're looking for an honest and transparent Property Manager then don't hesitate, contact Leanne Goodwin! Service has always been great and I've never been let down!

Positive experience: Our latest agent is Jessica Quinsee. She's been handling our rental property for us for about 4 months now and we are very satisfied with her job performance and communication skills.

Fantastic experience: The team at Professionals 5 Star are managing our property and we are very happy with the professionalism and responsiveness that Leanne, Kelly and their colleagues have demonstrated. Any query or concern has been efficiently resolved, in a positive and timely manner. Thank you!

Fantastic experience: friendly, approachable and efficient staff, a pleasure to deal with

Fantastic experience: Knowledgable on the local housing market and honest, a pleasure to deal with, thanks for finding us our new home.

Negative experience: I pulled into the real estate Carpark to find somewhere to park i was coming in to see who was looking after a property i was looking at buying there was at the time 2 cars parked in the bays plenty of room left in the Carpark I was rudley told off by one of the real estate woman saying "you cant park here" whilst she had a dirty cigarette hanging out of her mouth smoking out the front of the real estate office I didn't end up buying the property due to the unprofessional way I was attacked 5 star had lost a sale that day from myself and my husband I have been told by many others that the woman in the office there they quite often attack people and potential buyers like myself and my husband over parking in the real estate car park there is no need for them to go out of there way to ruin people's day over a parking spot it's quite horrible it's left my husband and I feeling horrified Hopefully this review will change the way they treat potential clients I will not go there again It would be nice not see the lady's smoking out the front of the building it's not a nice look it's not nice being covered in dirty cigarette whilst being told off Not a nice experience at all

Fantastic experience: Can't thank Rebecca enough for her responsiveness and going above and beyond what I would expect from a real estate agent. Proffesional and compassionate. We thankyou. We brought, sold and rented a house from the team and I highly recomend them. Reasonably priced and very professional and easy to engage with. Thankyou!

Fantastic experience: We sold our investment property with Tim Kantor and his wife Rebecca. Tim's services were very professional, and he kept us informed every step of the way. Would highly recommend his services.

Fantastic experience: Sale went very well. Hi, We found Ivan to be a friendly and competant real estate agent who knew what he was talking about. We received the price we were looking for ,selling the house. I have sold sofahr 6 houses ,Ivan has come out on top. Siegfried Quint ,Des Quint Beenleigh Qld

Fantastic experience: I was very impressed with Rebecca's responsiveness and professionalism. Her amazing work ethic was evident when she made a 4 hour return trip on a Monday morning to present our offer to the vendor which was fortunately accepted. She's been a pleasure to deal with, highly recommended.

Fantastic experience: I’ve only recently put my house with Prof 5 star for lease and was delighted to have been met with such enthusiastic and friendly staff. Leanne and John-Paul have been so helpful, especially with making sure my experience comes with no stress. I’d highly recommend this business and service to others if they don’t want the hassle.

Fantastic experience: Always friendly and helpful

Positive experience: good team and understand my needs in managing several properties

Fantastic experience: Great Service highly recommend :)

Fantastic experience: Well looked after by a very professional outfit, well done John-Paul Ballantyne. Thanks a lot Len and Sandy

Fantastic experience: For all your real estate needs In the Swan Valley area Tracey is the go to property consultant

Fantastic experience: Very professional staff, great service and response times and would thoroughly recommend.

Positive experience: Rebecca was very pleasant and professional and went through every detail for me to understand the house. I would certainly use 5 Star Realty Professionals

Fantastic experience: 5 star realty is a joy to work with and are real professionals. They respond quickly and are on top of issues as the arise pleasure to work with.

Positive experience: We find Caitlyn Downes to be both professional and helpful in her role of property manager.

Fantastic experience: When selecting a real estate agent someone who is local is important key to achieving great results. If your in the Swan Valley and thinking of selling then Tracey Carrod is the property consultant to call.

Fantastic experience: Huge thankyou to Ivan Valkoff and the 5 Star Realty Team. Settlement was completed last week & Ivan's professionalism was first class throughout the entire process. Highly recommended..

Fantastic experience: The property managers at this agency are amazing. They really care about their rental properties, the owners and the tenants. Highly recommend

Fantastic experience: Friendly staff and super helpful

Negative experience: A brief but disappointing experience with a very unprofessional company. I would not want to be renting from them or have my property looked after my such incompetent staff. I went to view a property. A unit located at 4 Broadway, Bassendean. Before coming I called to ensure it was on. It was a nightmare getting through to someone. When I spoke to a receptionist, she seemed absolutely clueless and like I was causing her a hassle. I arrived 10 minutes early for the inspection. Jonh-Paul Ballantyne was showing the property and arrived late, he looked awful, a sweaty mess in a T-shirt. When I saw the property I said this is not what was listed. It was a bottom floor apartment and the ad had a balcony. When I questioned this he denied it and then I showed him the pictures on my phone and he just grabbed my phone of me to look through the ad. Such a waste of my time. Mis advertising, he blamed it on the owner of the second unit and said it was pictures the owner had sent. Surely you can’t be that incompetent. Jsut admit the mistake and say sorry. I cancelled plans to make this viewing so I’m extremely frustrated.

Fantastic experience: 5 Star Realty Professionals property management service is efficient, trustworthy and well organised. They look after the interests of the property owner and the tenant to ensure both parties are well satisfied with the arrangements. My property manager Sharon has also gone the extra by keeping me well informed but making sure any emergency issues are attended to immediately. Your services are much appreciated. Thank you.

Fantastic experience: Buying a house without actually inspecting it yourself can be a tad stressful (we were filled with doubts), but because Rebecca was so quick to investigate and answer all our queries, we were very quickly put at ease and now feel 100% confident about our investment. It will be at lease 8 or 9 months before we finally get to see 'up-close-and-personal' exactly what we bought, but I have no doubts at all now, and especially when I look at other similar properties in the area. Thank you again so much Rebecca & Tim. From Anton & Lara.

Fantastic experience: I would like to acknowledge the amazing and stress free experience I recently had working with Tim and Rebecca Kantor whilst selling our house. I was very emotionally attached to it and appreciated the passionate and enthusiastic manner in which you dealt with the marketing and impending sale of the property. You achieved a result much higher than was indicated by other agents and within a very reasonable time. I acknowledge your professionalism at all times and absolutely would not hesitate to recommend you to anyone wanting to buy or sell a property. Best of luck in the future. 29th November 2019 Kind regards Rosemary Brebner

Fantastic experience: We have been with Professional 5 Star Realty Midland for 10 years. They do a great job of looking after our property and our tenants. They always keep us informed and follow up on all our queries. This makes our life so much easier!

Fantastic experience: Sharon has been a massive help to my family and I in a difficult time. They showed compassion by helping us get into a rental ASAP as they knew we had lost our home to a fire. She has helped organise all the maintenance that needed to be done of the property and has contracted professionals who know what they are doing! My dad, brother and I cant thank this team enough.

Fantastic experience: Great team very helpful. Thanks Sharon for making everything run so smoothly.

Fantastic experience: These guys always go above and beyond - so easy to deal with!

Fantastic experience: Professional and friendly helpful staff.

Fantastic experience: Melinda&Maria and their team members are always helpful and professional as their name!Highly recommended!

Fantastic experience: Can't recommend Sharon and the team highly enough. Professional by name and attitude.

Fantastic experience: Fantastic to deal with. So helpful to me and family. Highly recommend them

Fantastic experience: I highly recommend Sharon Allen & Professionals 5 Star Realty for Property Managment they have a high standard & Sharon & team looks after your home as if it was their own.

Fantastic experience: Wonderful agent, Ana, and all the staff were efficient, professional, friendly and helpful. Could not have been happier with the presentation and outcome. Thank you.

Fantastic experience: True professionals! Sharon is a dream agent, didn’t make me feel like just another number or sales target. Would definitely recommend

Positive experience: Renting: some initial issues setting up in a new place, eventually all sorted. Agency made genuine efforts to rectify issues. As per any rental agency, keep lots of records for yourself, the owner, and the agency. Office location is extremely handy - right in Midland.

Negative experience: Purchased a property that was from a friend of one of the agents who praised the guy's maintenance and building abilities so we trusted her straight up and let down our guard. Big mistake, was the most botched up property with major illegal wiring, plumbing and structural issues that could only be found out after multiple showers that cause sewage to come back up, sleeping in the bedrrom and waking up to midgies, bugs and cockroaches crawing and buzzing around from the shower with no "S" bend, and an electrician hired to put in a powerpoint discovering tonnes of illegal wiring and spending thousands on rewiring the entire house. Lets not forget the fact the agent was friends with the seller which we have no doubt knew of all the cover ups. Yes, we had 2 engineered reports ourselves and one from the owner and neither picked up on the botched up plumbing ($10,000 in repair), electrical faults, sewage pipes broken and just jammed together, swimming pool cracks and leaks (some lying excuse about saving water and chemicals to leave the pool green so we didnt see the damage), dodgy gas plumbing and to top it off we even had to have Western Power (at our cost) come relocate the main feed to the house as it was left on a temporay bracket which is highly illegal. Clap, clap for the acting, you really got us a beauty!

Negative experience: Terrible real estate agent. These guys are as far from professional as you can get. These guys should be your last resort if you are thinking of using a real estate agency in Midland. As an update I had to resort to the courts to get my bond back. This agency forgot to turn up to one hearing, turned up unprepared three other times and were replaced as property managers by the owners.

Fantastic experience: Melinda and the team at professional 5 star realty,have been absolutely amazing to deal with. From putting my property on the market and throughout. I would like to thank you all for your kindness and professionalism. Thankyou guys so much. Leteesha and Rodney Spencer

Fantastic experience: I could not be happier with the team from Professional 5 star Realty. They managed our house for a rental and were thorough and always accommodating. The communication was very clear and personal. Later we listed the same house to be sold by them and they sure did deliver. They went above and beyond to meet our needs and more. Always greeted with warm smiles and great personalities by the team who love to make you feel welcome and at ease with such big decisions. Maria and Melinda have done a great job with there team. I’m so grateful I picked them To manage and sell our house in Aveley. They truely go above and beyond in every way possible. Good old fashioned service that’s next to none. I will be using this incredible team in my future relastate endeavours.

Fantastic experience: Could not speak more highly of Sharon Allen and the PM team @ 5 Star Realty Their dedication to the management of Rental Properties is amazing and I highly recommend them. Their advice and guidance has been invaluable in assisting me to get the best out of my investments. Thank you for everything Sharon

Fantastic experience: Melinda, Marie and their team do a great job of looking after two of my properties in Perth. Could not be happier with their service. Highly recommend these guys if you need your rental properties managed.

Fantastic experience: 5 Star Realty Professionals sold my house in Morley, the two lovely that came out and put up my sign were lovely, friendly and helpful. My home in Morley sold in a short time and for a good price. I would highly recommend Melinda and Five Star Realty to any would be seller or buyer they seem to be very fair and know what they are doing.

Fantastic experience: Good if selling homes or rentals

Negative experience: The worst real estate agents, thieving bonds. Giving the same CPR report to tenants that are years out of date and with previous tenants details on, which would be a breach of data protection. Don’t deal them and avoid at all costs.

Fantastic experience: I strongly recommend using Tracey when it comes to selling your property in the Swan Valley area. She has a young fresh approach to marketing and negotiating deals for home owners.

Negative experience: Never had such bad experience from any other real estate agents. Insisted to pay the water bill which already been paid. No proper accounts maintained. Poor administration. Didn't keep the promise when vacated. The name professional, is too far for them!

Negative experience: My elderly mother had recently had her house listed for sale with this agency, and I am absolutely appalled at the service and treatment she received. The agent used pressuring tactics to force her to sell her house to a low ball offer, and made no attempt to get a better deal for her, simply because he wanted an easy sale. He emphasised potential negatives about the property to potential buyers, was lazy during home opens. When asked, the agent was unclear about the date of expiry of the contract which she had signed, and when told that she wasn't renewing, she again used pressuring tactics to get her to resign, and displayed aggression in his messages to her. She then received a bill of close to $1200 for advertising costs - most of which we aren't even sure if they were actually done. If I had known sooner about that way my mother was treated, and had seen the text messages the agent sent her pressuring her to sell at a low ball offer, I would have intervened much sooner! When I asked to speak with the director to make a formal complaint, she was not available, and did not return my call. I am in the process of making a complaint to REIWA about the agent in question, and in the meantime, my advice would be to avoid this agency.

Negative experience: Real estate agent fumbled up the property agreement and was using photos dated way before I had moved into the property. I was home when a routine inspection was being done and turns out the company had outsourced the home inspection to a third party. What in the world The owners of the house were dropping in and making it quite difficult to get basic hot water on, fixed on mound and some other issues. The real estate lady could not control an unreasonable owner causing headaches for me. Thankfully I’ve moved out but not before my details were entered into the bond release form incorrectly and I’d been deducted twice for a bill that had already been paid. Have moved to jones & Co in Bassendean and they are 5 star service all the way already feeling 200 times more looked after and confidentbin our new realty agent

Negative experience: The worst and slowest agent ever!! We have been very good tenants, paid rent on time, returned the property spotless, for which we spent a fortune. And when the final inspection was eventually conducted and we were confirmed that the bond will be returned to us, but then nothing, the waiting was extremely annoying when you realize they never want to return your calls or emails, because your hard-earned money meant nothing to them as long as they don't have to do their jobs in a timely manner. When I just called again earlier, the receptionist clearly told me the agent I was looking for was in, but he then refused to take my call by conveniently stormed out of the door!!!!

Fantastic experience: Baghira Auctioneering....... excellent job

Negative experience: I wouldn't mind the managers email address so I can put in a complaint.

Negative experience: No, just no. Unfortunately I can say nothing else about this real estate without getting very angry.

Fantastic experience: Baghira lady auctioneer was amazing. I would definitely recommend her to anyone wanting to sell their home.

Fantastic experience: Thankyou to Ana Borcherdt for her professionalism. She went above and beyond to achieve the sale. I recommend her to anyone wanting to sell there home.

Fantastic experience: Ana Borcherdt was the agent that sold us our house and she was a pleasure to deal with. Professional, courteous and punctual, she kept us up to date throughout the settlement period and helped make sure everything was in place on time. I would highly recommend dealing with her.

Fantastic experience: We trusted Ana with the sale of our home in soutg Guildford and she exceeded our expectations above and beyond. The house was presented perfectly with her personal, homely touch. It was under offer within a week and a half of her listing it. Ana is amazing at her job and is a very caring, considerate person and i reccomend her to anyone looking to sell. You will not be disappointed in her level of commitment to her properties and expertise. Thank you again Ana!

Negative experience: If you are looking to rent a property or have your property managed by an agent may I suggest you DO NOT EVER use this company!!! the whole way through our lease they have been so incompetent that its comical! Unfortunately though, not so comical when they're the ones managing the property you currently live in. Dealing with the company would by far be one of the worst things I have ever had to deal with. absolutely terrible. Incompetent, rude, arrogant, lazy, and just down right disrespectful. no wonder you cant leave a review on their page. (only leaving 1 star because you cant leave less )

Fantastic experience: We used the Professionals as our agent when we put our home and block on the market and I could not fault them in any way. Ana Borcherdt handled our listing, and she went above and beyond her duties in every way. She is personable, competent and lovely to deal with and I highly recommend her and the agency for anyway looking for a great agent. Well done on the sale of both listings, in one hit. Outstanding.